Introduction
These Terms and Conditions govern the provision of transfer, tour, and chauffeur-driven vehicle rental services by Lisbon Chauffeur®, a premium service provider based in Lisbon, Portugal. Lisbon Chauffeur® is a proud member of the TOPTOUR PORTUGAL® group, known for its excellence in transportation services across Portugal. Our company operates with a diverse fleet of vehicles and comprehensive national and international licenses.
Services Offered
- Transfer Services: Point-to-point transportation between designated locations.
- Tour Services: Guided tours to explore various destinations.
- Chauffeur-Driven Vehicle Rental: Rental of vehicles with professional drivers.
Booking and Confirmation
Customers can book services through our website, phone, or authorized agents. Booking confirmation is subject to availability and payment of the agreed-upon fees.
Payment
Payment for services can be made through accepted payment methods as indicated on our platform. All fees are outlined during the booking process and are inclusive of applicable taxes. The payment process ensures the security of your information through encryption and secure transmission using SSL protocol.
Cancellations and Refunds
5.1 Cancellation
You can cancel for free up to 24 hours before your Pick-Up Time. If you don’t cancel on time, you won’t be entitled to a refund.
5.2 Refunds
If you wish to apply for a refund, you must do so in writing no more than 7 days after your Pick-Up Time. Refunds will not be issued under the following circumstances:
- The driver/service provider is unable to contact you.
- One or more passengers are not at the pick-up location on time without prior notice.
- Unreasonable changes are requested to the pick-up time or journey.
- Incorrect booking details provided (e.g., pick-up location, contact details, number of passengers, luggage amount).
Changes to Bookings
Any requested changes to bookings are subject to availability. Lisbon Chauffeur® will make reasonable efforts to accommodate changes whenever possible.
Service Execution
Lisbon Chauffeur® is committed to providing services with the utmost professionalism. Delays caused by unforeseen circumstances are possible, and the company will not be held liable for such delays.
Customer Responsibilities
Customers are required to provide accurate booking information. Any additional fees incurred due to incorrect information will be the customer’s responsibility.
Passenger Conduct
Customers are expected to behave in a respectful and appropriate manner during the provision of services. Lisbon Chauffeur® reserves the right to terminate services if customer behavior is deemed disruptive or dangerous.
Liability
While Lisbon Chauffeur® takes measures to ensure safety and security, customers acknowledge that travel involves inherent risks. The company shall not be held liable for any personal injury, property damage, delays, or other unforeseen events.
Complaints
Any complaints regarding services should be communicated to Lisbon Chauffeur® promptly. The company will make efforts to address and resolve the issue in a timely manner.
Passenger Insurance During Journeys
All passengers traveling in our vehicles are automatically covered by our Passenger Insurance Policy, which provides protection against unforeseen accidents or injuries during the journey. For details, passengers are encouraged to review the full policy document.
Governing Law
These Terms and Conditions are governed by the laws of Portugal. Any disputes arising shall be subject to the jurisdiction of the courts of Lisbon.
By booking Lisbon Chauffeur® services, customers acknowledge and agree to these Terms and Conditions. For inquiries, please contact us at info@toptourportugal.com.Last updated: 24-12-2024