Terms Of Service

Terms and Conditions

· TOPTOUR® request a minimum of 24 hours notice for any online bookings.

· If you would like to book a car with less than 24 hours notice – Please call our help-line: +351 217151675.

· Airport pick-ups include 45 minutes free waiting time from landing. – Other locations pick-ups include 15 minutes free waiting time.

· All quotes are inclusive of driver and fuel fees. Road fees, parkings, tunnels and bridges tolls are not included.

· Gratuities are not included and are at the client’s discretions.

· Airport quotes is an all inclusive rate which also includes meet & greet service in the arrival hall after baggage claim area (VAT included).

· Only one airport transfer can be included in the daily rental service.

· Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.

· The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

· Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.

· We may provide subcontracted vehicles occasionally.

· By supplying your email address you permit TOPTOUR®to contact you via email, in return we promise never to supply your email to any third party.

· If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.

· We reserve the right to change your vehicle or chauffeur at any time if necessary.

· Every effort will be made by TOPTOUR®to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

· Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

· TOPTOURS®´s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and TOPTOUR® shall not be held responsible/liable for any loss/damage to such property.

· TOPTOUR® will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

· TOPTOUR®and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).

· TOPTOUR®maintains a strict non-smoking policy in all its vehicles.

· Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve where there may be an additional surcharge. Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.

· Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

Cookies and Privacy

By using you agree to our use of cookies. View our privacy and cookies policies.